Placing an Order
Orders can be placed over the phone, FAX, Email or through our web site. Any credit card order is subject to security clearance and an order may be held for any reason if we feel it necessary to do so in order to verify information regarding your account. Mail orders paid by cashier’s check or certified bank check will ship immediately, if parts are available. If sending certified funds by mail please clearly include your full name, address, phone number and email (if applicable), year, make, model and engine/transmission of your vehicle. All parts are subject to a “back order” with no guaranteed delivery date. Back orders will be processed and will ship as soon as possible. If parts ordered are on back order for an abnormal length of time, we will contact you to discuss further options.
Bilstein Canada offers certain High Performance, European and Race Only parts. These parts may not be legal for use on public roads and installation of these parts will make your car illegal to operate. At the time the order is placed the customer agrees not to hold Bilstein Canada, or any principals or employees responsible or liable for any circumstance that may arise from using or installing any of these aforementioned parts. All High Performance, European and Race Only parts are strictly sold “AS IS” with no warranty or guarantee of responsibility. If you are unsure about these products check with your local laws before placing an order.
Prices are subject to change with out notice
Some products offered carry a full warranty from the manufacturer (where applicable). All High Performance, European, Race only parts are strictly sold “AS IS” with no warranty regarding function, fitment or legality.
If you have any further questions regarding these terms and conditions please contact us.
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